Customer Service

Payment Options

Our goal is to make your shopping experience as simple and easy as possible. We accept 3 methods of payment on our site. Credit Card, Paypal or Money Order. Our online order process is secure. Paying online with your credit card, we accept: VISA, MASTER CARD, Discover and American Express. All payments are made in US dollars. Your credit card will be charged immediately after the order has been placed. If your credit card is declined, you will receive an email notification. By submitting your credit card information, you give us permission to charge your purchases to the credit card that you designate on the checkout form. We realize that some customers are concerned about credit card safety online. We understand that concern, so we encrypt your credit card number and store it in a secure database protected by a firewall. The transmission of this information is also secure, using Starter SSL Certificate from Free SSL.com. 

Money Orders

Please make payable to Bobby Moscow, LLC and send your money order to the address below for processing:

5799 Terex
Clarkston, MI 48346

 

 

Shipping/Handling Charges

A shipping charge may be applied to each purchase. You agree to pay for any shipping charges, as well as any and all applicable local, state or other taxes (if any) which are required to be collected by law in connection with the purchases that you make. 

Shipping Charges

US Orders

You may choose your shipping method from the options available at check out. You will get a rate based on the method you choose before submitting the order. 

International Orders

All orders are shipped United States Postal Service.
You may choose between Priority or Express. The actual shipping charge will appear as a quote before you submit your order. 

Shipping Times

US Orders

Provided that all items are in stock, and provided that we receive all required information and that your payment is accepted, orders received by us before 3pm (EST) on a weekday will normally ship within 2 days of the date on which we receive such orders (although we will not be responsible for any delays that are beyond our control). Acceptable orders placed during the weekend or on a holiday will ship within 2 days of the next business day. The time that it takes for the order to arrive, after shipping, depends on the shipping method (UPS or USPS) as well as the destination.

International Orders

Provided that all items are in stock, and provided that we receive all required information and that your payment is accepted, orders received by us before 3pm (EST) on a weekday will be shipped within 4 days of the date on which we receive such orders (although we will not be responsible for any delays that are beyond our control). Acceptable orders placed during the weekend or on a holiday will be shipped within 4 days of the next business day. The time that it takes for the order to arrive, after shipping, depends on USPS Shipping, Customs and the destination.